Account
How do I create a Skillteca account?
How do I create a Skillteca account?
Visit skillteca.com.br and click Criar conta (Create account). Enter your email and a password, or use Google or LinkedIn to sign up in one click. See Creating Your Account for the full walkthrough.
I did not receive my verification email. What should I do?
I did not receive my verification email. What should I do?
Check your spam or junk folder first. If it is not there, go to the login page, click Reenviar e-mail de verificação (Resend verification email), and try again. Make sure the email address you signed up with is correct.
Can I change my email address?
Can I change my email address?
Yes. Go to your avatar → Configurações (Settings) → Conta tab → Alterar e-mail (Change email). You will need to verify the new address before it becomes active.
I forgot my password. How do I reset it?
I forgot my password. How do I reset it?
On the login page, click Esqueci minha senha (Forgot my password) and enter your email. You will receive a reset link valid for 24 hours.
Courses and learning
Are courses available in Portuguese?
Are courses available in Portuguese?
Yes. The majority of courses on Skillteca are in Portuguese. You can filter the catalog by language — go to Explorar, use the Idioma (Language) filter, and select Português.
Can I download courses to watch offline?
Can I download courses to watch offline?
Offline access depends on your subscription plan. If your plan includes offline downloads, you will see a Download button on each lesson in the course player. Downloaded lessons are accessible through the Skillteca mobile app.
How long do I have access to a course after enrolling?
How long do I have access to a course after enrolling?
Active subscribers have access to all enrolled courses for as long as their subscription is active. If your subscription lapses, you will lose access to paid-plan courses until you renew.
Can I retake a quiz or final assessment?
Can I retake a quiz or final assessment?
Yes. If you do not pass a quiz or final assessment, you can retake it after a short waiting period. The number of attempts and waiting time vary by course and are shown on the assessment page.
How do I bookmark a course?
How do I bookmark a course?
Click the bookmark icon (☆) on any course card or course detail page. Bookmarked courses appear in your Minha aprendizagem section under the Salvos (Saved) tab.
Certificates
When do I receive my certificate?
When do I receive my certificate?
Your certificate is issued automatically once you complete all lessons and pass the final assessment (if the course has one). It appears in your Certificados (Certificates) section within minutes of completion.
How do I share my certificate on LinkedIn?
How do I share my certificate on LinkedIn?
Can someone verify my certificate is real?
Can someone verify my certificate is real?
Yes. Each certificate has a unique public URL. Anyone can visit that URL to verify your name, the course title, and the completion date. Share the link from Copiar link on your certificate page.
I completed a course but my certificate has not appeared yet. What should I do?
I completed a course but my certificate has not appeared yet. What should I do?
Check that you passed the final assessment — some courses require a minimum score before the certificate is issued. Open the course in Minha aprendizagem and confirm all lessons are marked complete. If the issue persists, contact support.
Teams
What is the difference between an admin and a member on a team plan?
What is the difference between an admin and a member on a team plan?
Admins can invite members, assign courses and paths, set deadlines, and view team reports. Members take courses, track their own progress, and earn certificates — but cannot manage other users or view team reports.
Can I be both an admin and a learner?
Can I be both an admin and a learner?
Yes. Admins have a full learner seat and can enroll in courses just like any team member.
What happens to my team data if I cancel the team plan?
What happens to my team data if I cancel the team plan?
Team progress and report data are retained for 90 days after cancellation, during which you can export everything. After 90 days, the data is permanently deleted.
Billing
What payment methods does Skillteca accept?
What payment methods does Skillteca accept?
Skillteca accepts major credit cards and debit cards. Brazilian customers can also pay via PIX or boleto bancário on select plans. Contact support for more information.
Can I get a refund?
Can I get a refund?
Skillteca offers a 7-day satisfaction guarantee for new individual subscriptions. If you are not satisfied within the first 7 days, contact support to request a full refund.
How do I cancel my subscription?
How do I cancel my subscription?
Go to your avatar → Faturamento (Billing) → Cancelar assinatura (Cancel subscription). Your access continues until the end of the current billing period. See Billing for full details.