How to reach us
Email Support
Send us an email and receive a response within one business day
Live Chat
Chat with support in real time during business hours via the chat icon on the platform
Business hours
The Skillteca support team is available:- Monday – Friday: 9:00 AM – 6:00 PM (Brasília time, BRT / UTC-3)
- Weekends and holidays: Email support only, with responses on the next business day
What to include in your message
To help the team resolve your issue quickly, please include:- Your account email address
- A clear description of the issue — what you were trying to do and what happened instead
- Steps to reproduce — what you clicked or did before the problem occurred
- Screenshots or screen recordings — especially helpful for video playback issues or error messages
- Browser and operating system — e.g., Chrome on Windows 11, Safari on macOS Sonoma
- Course or path name — if the issue is related to specific content
Common issues with quick fixes
Before contacting support, check these resources:FAQ
Answers to the most common questions
Troubleshooting
Step-by-step fixes for technical problems
Billing
Subscription and payment questions
Certificates
Certificate delivery and sharing
Response time expectations
| Channel | Typical response time |
|---|---|
| Live chat (business hours) | Under 5 minutes |
| Within 1 business day | |
| Weekend email | Next business day |
For account-critical issues such as billing errors or account lockouts, mark your email subject with [URGENTE] and the team will prioritize your request.