> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillteca.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions – Skillteca Help Center

> Answers to the most common questions about Skillteca, covering accounts, courses, certificates, teams, and billing.

Find answers to the most common questions about using Skillteca. If you do not find what you need here, visit the [Troubleshooting](/support/troubleshooting) page or [Contact Us](/support/contact).

## Account

<AccordionGroup>
  <Accordion title="How do I create a Skillteca account?">
    Visit [skillteca.com.br](https://www.skillteca.com.br) and click **Criar conta** (Create account). Enter your email and a password, or use Google or LinkedIn to sign up in one click. See [Creating Your Account](/getting-started/creating-your-account) for the full walkthrough.
  </Accordion>

  <Accordion title="I did not receive my verification email. What should I do?">
    Check your spam or junk folder first. If it is not there, go to the login page, click **Reenviar e-mail de verificação** (Resend verification email), and try again. Make sure the email address you signed up with is correct.
  </Accordion>

  <Accordion title="Can I change my email address?">
    Yes. Go to your avatar → **Configurações** (Settings) → **Conta** tab → **Alterar e-mail** (Change email). You will need to verify the new address before it becomes active.
  </Accordion>

  <Accordion title="I forgot my password. How do I reset it?">
    On the login page, click **Esqueci minha senha** (Forgot my password) and enter your email. You will receive a reset link valid for 24 hours.
  </Accordion>
</AccordionGroup>

## Courses and learning

<AccordionGroup>
  <Accordion title="Are courses available in Portuguese?">
    Yes. The majority of courses on Skillteca are in Portuguese. You can filter the catalog by language — go to **Explorar**, use the **Idioma** (Language) filter, and select **Português**.
  </Accordion>

  <Accordion title="Can I download courses to watch offline?">
    Offline access depends on your subscription plan. If your plan includes offline downloads, you will see a **Download** button on each lesson in the course player. Downloaded lessons are accessible through the Skillteca mobile app.
  </Accordion>

  <Accordion title="How long do I have access to a course after enrolling?">
    Active subscribers have access to all enrolled courses for as long as their subscription is active. If your subscription lapses, you will lose access to paid-plan courses until you renew.
  </Accordion>

  <Accordion title="Can I retake a quiz or final assessment?">
    Yes. If you do not pass a quiz or final assessment, you can retake it after a short waiting period. The number of attempts and waiting time vary by course and are shown on the assessment page.
  </Accordion>

  <Accordion title="How do I bookmark a course?">
    Click the bookmark icon (☆) on any course card or course detail page. Bookmarked courses appear in your **Minha aprendizagem** section under the **Salvos** (Saved) tab.
  </Accordion>
</AccordionGroup>

## Certificates

<AccordionGroup>
  <Accordion title="When do I receive my certificate?">
    Your certificate is issued automatically once you complete all lessons and pass the final assessment (if the course has one). It appears in your **Certificados** (Certificates) section within minutes of completion.
  </Accordion>

  <Accordion title="How do I share my certificate on LinkedIn?">
    Open your certificate in **Certificados** and click **Adicionar ao LinkedIn** (Add to LinkedIn). This opens a prefilled form in LinkedIn — just click Save to add it to your profile.
  </Accordion>

  <Accordion title="Can someone verify my certificate is real?">
    Yes. Each certificate has a unique public URL. Anyone can visit that URL to verify your name, the course title, and the completion date. Share the link from **Copiar link** on your certificate page.
  </Accordion>

  <Accordion title="I completed a course but my certificate has not appeared yet. What should I do?">
    Check that you passed the final assessment — some courses require a minimum score before the certificate is issued. Open the course in **Minha aprendizagem** and confirm all lessons are marked complete. If the issue persists, [contact support](/support/contact).
  </Accordion>
</AccordionGroup>

## Teams

<AccordionGroup>
  <Accordion title="What is the difference between an admin and a member on a team plan?">
    Admins can invite members, assign courses and paths, set deadlines, and view team reports. Members take courses, track their own progress, and earn certificates — but cannot manage other users or view team reports.
  </Accordion>

  <Accordion title="Can I be both an admin and a learner?">
    Yes. Admins have a full learner seat and can enroll in courses just like any team member.
  </Accordion>

  <Accordion title="What happens to my team data if I cancel the team plan?">
    Team progress and report data are retained for 90 days after cancellation, during which you can export everything. After 90 days, the data is permanently deleted.
  </Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
  <Accordion title="What payment methods does Skillteca accept?">
    Skillteca accepts major credit cards and debit cards. Brazilian customers can also pay via PIX or boleto bancário on select plans. Contact [support](/support/contact) for more information.
  </Accordion>

  <Accordion title="Can I get a refund?">
    Skillteca offers a 7-day satisfaction guarantee for new individual subscriptions. If you are not satisfied within the first 7 days, contact [support](/support/contact) to request a full refund.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Go to your avatar → **Faturamento** (Billing) → **Cancelar assinatura** (Cancel subscription). Your access continues until the end of the current billing period. See [Billing](/account/billing) for full details.
  </Accordion>
</AccordionGroup>