> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillteca.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Skillteca Support – Get Help From Our Team

> Get in touch with the Skillteca support team by email or live chat. Learn about response times and what information to include for faster help.

If you could not find an answer in the [FAQ](/support/faq) or [Troubleshooting](/support/troubleshooting) guide, the Skillteca support team is here to help.

## How to reach us

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" href="mailto:contato@skillteca.com.br">
    Send us an email and receive a response within one business day
  </Card>

  <Card title="Live Chat" icon="comments" href="https://www.skillteca.com.br">
    Chat with support in real time during business hours via the chat icon on the platform
  </Card>
</CardGroup>

## Business hours

The Skillteca support team is available:

* **Monday – Friday:** 9:00 AM – 6:00 PM (Brasília time, BRT / UTC-3)
* **Weekends and holidays:** Email support only, with responses on the next business day

## What to include in your message

To help the team resolve your issue quickly, please include:

* **Your account email address**
* **A clear description of the issue** — what you were trying to do and what happened instead
* **Steps to reproduce** — what you clicked or did before the problem occurred
* **Screenshots or screen recordings** — especially helpful for video playback issues or error messages
* **Browser and operating system** — e.g., Chrome on Windows 11, Safari on macOS Sonoma
* **Course or path name** — if the issue is related to specific content

## Common issues with quick fixes

Before contacting support, check these resources:

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/support/faq">
    Answers to the most common questions
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/support/troubleshooting">
    Step-by-step fixes for technical problems
  </Card>

  <Card title="Billing" icon="credit-card" href="/account/billing">
    Subscription and payment questions
  </Card>

  <Card title="Certificates" icon="certificate" href="/account/certificates">
    Certificate delivery and sharing
  </Card>
</CardGroup>

## Response time expectations

| Channel                        | Typical response time |
| ------------------------------ | --------------------- |
| **Live chat (business hours)** | Under 5 minutes       |
| **Email**                      | Within 1 business day |
| **Weekend email**              | Next business day     |

<Note>
  For account-critical issues such as billing errors or account lockouts, mark your email subject with **\[URGENTE]** and the team will prioritize your request.
</Note>